You reserve the right to return your order or part of it, within 14 days from the date of delivery of the order.
- Returns are accepted only if the product is unused and in its original condition and its packaging has not been violated.
Returns must be made in accordance with the procedure described in detail below.
* In case of unapproved or unacceptable returns, LuxOlympus Collection has every right to refuse the return and the products will be returned to the shipping address of the original order.
Before returning the products, please contact the customer service team at (+30) 210 8087091 (Monday-Friday 9:00 a.m.-5: 30 p.m.) or via e - mail to the address customerservice @ gennesis . co . uk .
Pack the product with the packaging that was sent to you, to avoid damage during transport. Include this Shipping Form. The products must be returned in their original condition and you must ensure that the products have not been altered, modified or used.
The customer service team will ensure that courier to come to pick up the parcel and return it to our warehouse. At this point you will not be asked to pay a shipping fee.
Exclusive Shipping Address:
GENNESIS EUROPE , Kornarou 1, Syntagma, Athens, 10563, Greece
If the return process is completed correctly and the return conditions are met, as described above, our company is obliged to return your money within 14 days of returning the product to our company.
Your refund will be as follows:
- On your debit / credit card, in case the payment of the order has been made through it.
- In the bank account you have sent to us through e-mail , in case the payment of the order has been made by cash on delivery. We will send you one e-mail notification when the refund is made. The time to see the money in your account can vary and is determined by the issuing bank. Please contact your bank for more details.
If the return is for reasons other than defects in the products, defects or errors in delivery, you must bear the cost of sending the products back to us. For returns that will be made with the partner company courier , after consultation with the Customer Service department, the return cost is set at € 3 (this amount may be modified according to company policy courier valid from time to time). The above amount will not be paid to courier who will come to pick up the products, but will be deducted from the final amount to be returned to you. If you choose to use another method of return, you will have to pay the cost of sending the products to our warehouse immediately.
POSSIBILITY OF CHANGING PRODUCTS
In case you wish to change any product (s), you must follow the Return Procedure as described above and then place a new order with the products you desire.
GIFT RETURN FOR EXCHANGE
Product exchanges are possible as long as the product is intact and the packaging is inviolable. If you want to change a gift, then tell us the type of product you received as a gift, the name in which the purchase was made and the number of the change card (if any).
RETURN OF PRODUCTS WITH DAMAGE
When you receive your order, please check the box for any damage that may have occurred during transport. It is normal for the shipping box to be damaged, however if you notice damage to the products of your order, please keep the box, packaging materials and contents and contact us as soon as possible at (+30) 210 8087091.